Frequently Asked Questions
What is the status of my order?
Once you have placed your order, we will send you a confirmation email to track the status of your order.
Once your order is shipped we will send you another email to confirm you the expected delivery date as well as the tracking number (when the delivery method allows it).
Can I change my order?
Where do you ship?
What payment methods do you accept?
We will also start accepting payments via credit cards and PayPal in near future.
Do you ship worldwide and how long does long it take for international shipment?
Yes, we ship worldwide through DHL, and it will take almost 3 to 5 days to be shipped internationally.
How long are shipping time?
Ordinarily, you should receive your order within 2 days of placing it. However, taking into consideration other factors, we expect that our customers should receive their orders in maximum of 4 days.
What is your return policy?
You can contact to return product within 3 days of receiving it . Any day late than this, product cannot be returned.
Can I cancel my order?
Yes, you can cancel your order but inform us as soon as possible by contacting us on firstname.lastname@example.org or by contacting us on WhatsApp. Once the order has left to be delivered, it cannot be cancelled.
What happens if I receive a wrong order?
If you receive what you have not ordered, you can contact our customer support on email@example.com. We will ensure that you get only what you ordered.
Do you offer exchange?
Yes, we do offer exchange but only within 3 days of receiving your order. Not late than this.